Sumažinta kaina! English for Customer Care Pack Padidinti

Express: English for Customer Care Student's Book and MultiROM

Oxford university press Oxford university press

9780194579063

Nauja

English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.

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Apie prekę

English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study. Key Features of the Book * A broad range of material presenting language in context * Customer focus extra boxes with tips and key language for dealing effectively with customers * Stimulating role-plays for pairwork tasks * STARTER section at the beginning of each unit with warm-up and awareness-raising activities * OUTPUT section at the end of each unit with topics for discussion and reflection * Appendix including an answer key, transcript, A-Z wordlist and a glossary of useful phrases and vocabulary Key Features of the MultiROM * Realistic listening extracts * Interactive exercises to practise the language of customer care

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Leidimo metaiOxford university press

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Express: English for Customer Care Student's Book and MultiROM

Express: English for Customer Care Student's Book and MultiROM

English for Customer Care is part of the EXPRESS SERIES. It is the ideal quick course for customer care professionals who need to communicate effectively with their customers in English, whether in person, over the phone, or in writing. It can be used to supplement a regular coursebook, on its own, as a stand-alone intensive specialist course of for self-study.